Effective Date: 01.01.2024
Last Updated: 03.12.2026

Welcome to House of Massage Chairs. We specialize in premium massage chairs, recliners, office chairs, foot massagers, accessories, and related wellness seating products. Because many of our products are high-value, oversized, and in some cases require special delivery coordination or in-home setup, our shipping process is designed to balance convenience, product safety, delivery accuracy, and operational clarity.

This Shipping Policy applies to purchases made through the House of Massage Chairs online store, operated by Revive Massage Products Inc., doing business as House of Massage Chairs, with its principal place of business at 925 Blossom Hill Road, Suite 1324, San Jose, California 95123, United States.

If you have shipping-related questions, please contact us at:

Email: info@houseofmassagechairs.com
Phone: +1 669 214 8889
Website: https://houseofmassagechairs.com

By placing an order on our website, you agree to this Shipping Policy.

 

 

1. Where We Ship

House of Massage Chairs currently ships only within the United States.

We ship to:

  • the continental United States,

  • Alaska,

  • Hawaii.

We do not ship to:

  • international addresses,

  • P.O. Boxes,

  • APO/FPO addresses.

If an order is placed with a delivery destination outside the United States, we reserve the right to refuse or cancel the order.

 

 

2. Free Shipping Within the United States

We offer free standard shipping within the United States on products sold through our online store, subject to this Shipping Policy.

Because our catalog includes both smaller products and large wellness furniture, the exact delivery method may vary by item, packaging size, destination, and carrier availability. “Free shipping” means that the standard outbound shipping service selected and arranged by House of Massage Chairs for the original delivery is included with the purchase.

Free shipping does not mean that all shipping-related costs are waived under all circumstances. If an order is refused, undeliverable, returned, canceled after shipment, reversed for a customer-related reason, or otherwise fails to complete due to customer-side issues, House of Massage Chairs reserves the right to deduct or recover the actual shipping-related costs incurred, including outbound and return transportation costs.

 

 

3. Shipping Methods and Delivery Types

We use the shipping method we consider most appropriate based on:

  • product type,

  • packaging size,

  • order composition,

  • destination,

  • warehouse origin,

  • and carrier availability.

Depending on the order, we may use parcel carriers, freight carriers, last-mile delivery providers, or White Glove delivery partners.

Product-Based Delivery Overview

Massage Chairs
Most massage chairs include White Glove Delivery, including in-home placement and assembly, subject to access, fitment, and service availability.

Solara Massage Chair
The Solara model is an exception and is generally delivered curbside only. White Glove Delivery is not included for Solara.

Recliners
Recliners may require assembly and are shipped using the carrier and service level appropriate to the item and destination.

Office Chairs
Office chairs are generally delivered curbside and require assembly.

Foot Massagers
Foot massagers are generally delivered curbside.

Accessories and Replacement Parts
Accessories and replacement parts are generally delivered via standard carrier service and curbside or parcel delivery.

We reserve the right to determine the carrier, warehouse, shipping origin, shipping method, and service level used for any order.

 

 

4. Order Processing Time

Orders are generally processed within two (2) business days after payment has been successfully authorized and cleared.

Most orders are reviewed and moved into processing on the next business day after they are placed. Processing times are estimates only and are not guaranteed.

Orders may be delayed for reasons including:

  • payment verification,

  • fraud review,

  • address verification,

  • customer response delays,

  • inventory confirmation,

  • delivery scheduling coordination,

  • fitment review for certain large or one-piece products,

  • warehouse or distributor coordination.

Orders placed on weekends or holidays may still be received and reviewed, but shipping activity may not begin until the next available business day.

 

 

5. Delivery Timeframes

Transit and delivery time depend on:

  • product type,

  • shipping origin,

  • destination,

  • route conditions,

  • weather,

  • carrier schedules,

  • and service provider availability.

For in-stock items, delivery may range from approximately 2 days to 4 weeks, depending on the circumstances above.

Some orders may ship directly from distributor warehouses in different states, which may affect delivery timing.

If an item becomes temporarily unavailable or backordered, we may contact you with an updated estimate and, where appropriate, discuss alternative options.

We make reasonable efforts to facilitate timely shipment and delivery, but actual timing can vary based on logistics and carrier conditions.

 

 

6. Order Review, Verification, and Fraud Prevention

To protect both our customers and our business, all orders are subject to review prior to shipment.

House of Massage Chairs reserves the right to hold, verify, refuse, or cancel any order in its sole discretion. This may occur in situations involving:

  • suspected fraud,

  • address discrepancies,

  • billing/shipping mismatches,

  • unverifiable customer identity,

  • suspicious forwarding or reshipping arrangements,

  • inventory issues,

  • pricing or listing errors,

  • abusive, threatening, or improper customer conduct.

We may contact you by email or phone to confirm:

  • identity,

  • payment details,

  • shipping details,

  • delivery readiness,

  • and fitment conditions for large or one-piece items.

For certain products, especially larger massage chairs, we may request measurement confirmation before shipment. If we cannot verify the order to our satisfaction, we may delay, refuse, or cancel it.

If an order is canceled before shipment, any approved payment will generally be refunded to the original payment method, subject to normal processor timelines.

 

 

7. Delivery Appointments

Many massage chair deliveries require a delivery appointment.

Where a delivery appointment is required:

  • the customer must be available during the scheduled delivery window, and

  • an adult must be present at the delivery location to receive the order.

If the customer is unavailable, the appointment is missed, or the site is not ready for delivery, additional delivery charges or rescheduling consequences may apply.

 

 

8. Signature and Proof of Delivery

Certain deliveries may require a signature. In other cases, delivery may still be considered complete if the carrier, last-mile provider, or delivery team confirms successful delivery to the address provided.

A signature is not the only valid form of delivery confirmation. Delivery may be deemed complete based on:

  • carrier confirmation,

  • delivery scan,

  • delivery record,

  • customer acceptance,

  • or other delivery documentation.

 

 

9. Curbside Delivery

For items shipped curbside, delivery is generally limited to the nearest reasonably accessible exterior delivery area, such as the curb, driveway, entry area, or building entrance, depending on the carrier’s standard operating practices and site conditions.

Curbside delivery does not include:

  • indoor placement,

  • room-of-choice placement,

  • unpacking,

  • assembly,

  • packaging removal,

  • haul-away,

  • or removal of existing furniture.

The exact drop-off point may vary based on:

  • carrier discretion,

  • safety concerns,

  • vehicle access,

  • weather,

  • building layout,

  • and local delivery conditions.

 

 

10. White Glove Delivery

Where included, White Glove Delivery is intended to provide a more complete delivery experience for eligible massage chairs.

For eligible products, White Glove Delivery generally includes:

  • in-home placement, where access allows,

  • basic assembly,

  • basic setup,

  • removal of packaging materials,

  • plugging the item into an existing accessible electrical outlet,

  • and a basic function check or test run.

White Glove Delivery does not include:

  • electrical work,

  • moving or installing outlets,

  • rewiring,

  • construction or structural modification,

  • door, railing, wall, or fixture removal,

  • hoisting,

  • crane service,

  • balcony or window entry,

  • advanced app or network setup,

  • smart-home integration,

  • guaranteed removal or relocation of existing furniture unless separately agreed in writing.

White Glove Delivery is subject to service availability, access, fitment, safety conditions, provider discretion, and delivery feasibility.

For clarity, White Glove Delivery is not available for the Solara massage chair.

 

 

11. Customer Responsibility for Access, Measurements, and Fitment

Because many of our massage chairs and recliners are large, heavy, or one-piece items, it is the customer’s responsibility to ensure that the ordered product can be safely delivered into the intended location.

This includes checking, where applicable:

  • front door dimensions,

  • interior door widths,

  • hallway width,

  • ceiling clearance,

  • stair width,

  • stair turns and landings,

  • elevator dimensions,

  • corners and turning radius,

  • and final room access.

This is especially important for large or more difficult-fit models and other oversized products.

If we request measurement confirmation before shipment, the customer must provide accurate information. If a product cannot be delivered because:

  • the item does not fit,

  • the access path is inadequate,

  • the building is not prepared,

  • the customer did not verify measurements,

  • or the customer approved shipment without confirming fitment,

then the resulting issue may be treated as a customer-caused failed delivery or non-defective return.

In such situations, the customer may be responsible for:

  • outbound shipping costs,

  • return shipping costs,

  • redelivery charges,

  • applicable pickup costs,

  • and any restocking fee under the Refund / Return Policy.

Fitment is the customer’s responsibility.

 

 

12. Apartments, Condominiums, Buildings, and Gated Access

Customers are responsible for preparing the delivery location in advance and addressing any access requirements imposed by:

  • apartment buildings,

  • condominiums,

  • gated communities,

  • building management,

  • elevators,

  • loading docks,

  • homeowner associations,

  • or security-controlled properties.

This includes, where applicable:

  • reserving elevator access,

  • reserving loading zones,

  • obtaining gate codes,

  • confirming delivery windows,

  • notifying building management,

  • and ensuring that oversized delivery is permitted.

If delivery cannot be completed because access has not been properly arranged, the shipment may be delayed, rescheduled, returned, or treated as a failed delivery.

 

 

13. Existing Furniture and Additional Handling Requests

Unless expressly agreed in writing before delivery, House of Massage Chairs does not guarantee that the delivery team will:

  • move existing furniture,

  • remove old furniture,

  • take away unrelated household items,

  • remove a prior chair or recliner,

  • or perform haul-away services.

In some cases, an independent delivery team may choose to provide additional assistance at its own discretion, but such assistance is not part of our standard shipping obligation unless separately confirmed by us in writing.

Packaging removal is generally included only with eligible White Glove services.

 

 

14. Delivery Completion and Risk of Loss

Risk of loss passes to the customer upon delivery acceptance at the delivery address.

Delivery acceptance may occur when:

  • the customer receives the order,

  • another person at the address receives the order,

  • the delivery provider confirms successful delivery,

  • the item is delivered pursuant to the shipping arrangement for that order.

Once delivery is complete, the customer is responsible for the product, subject to any valid and timely damage claim, approved return, or applicable warranty process.

 

 

15. Inspecting Your Delivery

Customers should inspect their delivery promptly upon arrival.

At the time of delivery, we strongly recommend that the customer:

  • inspect the outer packaging,

  • look for visible damage,

  • confirm that the correct item was delivered,

  • take photos if packaging appears damaged,

  • and note visible damage on the delivery receipt whenever possible.

This is especially important for large products where shipping damage claims may depend on prompt documentation.

If visible damage exists and no notation is made at delivery, our ability to pursue recovery or assist with a claim may be limited.

 

 

16. Reporting Damage, Wrong Items, and Missing Parts

To help us resolve issues effectively, shipping-related claims must be reported within the timeframes below.

Visible Damage

Any visible damage should be reported at the time of delivery and noted on delivery paperwork whenever possible.

Concealed Shipping Damage

Damage not visible until after delivery must be reported within 24 hours of delivery.

Hidden Damage Discovered During Unpacking or Setup

Damage discovered after unpacking must be reported within 2 days of delivery.

Wrong Item Received

Incorrect item shipments must be reported within 1 day of delivery.

Missing Parts or Hardware

Missing parts or hardware must be reported within 3 days of delivery.

Other Shipping Discrepancies

Any other shipment-related discrepancy, including missing components or order errors, should be reported as soon as possible, and no later than 48 hours after delivery unless a shorter deadline above applies.

Claims should be submitted to:

Email: info@houseofmassagechairs.com

Claims should include, where available:

  • order number,

  • serial number,

  • photos,

  • video,

  • packaging photos,

  • and a clear description of the issue.

Failure to notify us within the required time periods may limit or prevent available remedies.

 

 

17. Effect of Accepting Delivery Without Notation

If a shipment is accepted and no delivery damage, shortage, or visible issue is noted, House of Massage Chairs may treat that as confirmation that the shipment arrived in acceptable visible condition.

Claims submitted after a clean delivery acceptance may be restricted, denied, or handled solely through the applicable warranty process, depending on the circumstances.

 

 

18. Failed Delivery, Missed Appointment, and Refused Shipment

A delivery may be considered failed, refused, or customer-caused if:

  • no adult is present when required,

  • the customer misses the scheduled delivery appointment,

  • the customer refuses delivery of a non-defective order,

  • the delivery address is incorrect or incomplete,

  • property access is unavailable,

  • building arrangements were not made,

  • the item cannot fit due to customer-side measurement or access issues,

  • or the customer asks the carrier to return the shipment.

If this occurs, we may:

  • reschedule delivery,

  • charge a redelivery fee,

  • treat the shipment as a return,

  • deduct outbound shipping costs,

  • deduct return shipping costs,

  • apply any applicable restocking fee,

  • and deduct or recover any non-refundable premium service costs already incurred.

If a customer refuses delivery of a non-defective order, the customer may be responsible for:

  • outbound shipping costs,

  • return shipping costs,

  • redelivery charges,

  • applicable restocking fees,

  • and any non-refundable service costs.

 

 

19. Orders Returned as Undeliverable

If an order is returned because the carrier or delivery provider could not complete delivery for a customer-related reason, we reserve the right to:

  • hold the order pending further instruction,

  • reship the order at the customer’s expense,

  • or treat the order as a return under the Refund / Return Policy.

 

 

20. Shipping Costs in the Event of a Return

Although we may offer free shipping on the original order, actual shipping costs still exist and are paid by us on the customer’s behalf for the initial shipment.

If an order is later returned, refused, canceled after shipment, or otherwise reversed for reasons not caused by our verified shipping error or a confirmed product defect, the customer remains responsible for:

  • actual outbound shipping costs,

  • actual return shipping costs,

  • pickup or special handling charges,

  • and any non-refundable premium service costs already incurred.

This applies even if the original order was marketed or displayed as including free shipping.

 

 

21. Freight Forwarders, Reshippers, and Export Risk

House of Massage Chairs sells and ships only within the United States.

If a customer chooses to use a freight forwarder, warehouse intermediary, export service, or reshipping company within the United States, we reserve the right to review and verify the order before shipment.

Once the order is delivered to the U.S. address provided on the order, House of Massage Chairs is not responsible for:

  • export handling,

  • further transportation,

  • foreign use,

  • foreign compatibility,

  • damage occurring after delivery to the original U.S. address,

  • or loss during third-party forwarding or onward shipment.

Any decision to export, reship, or forward the product after U.S. delivery is at the customer’s sole risk.

 

 

22. Delays Beyond Our Control

We work closely with our logistics and delivery partners to complete orders as smoothly as possible. However, delays may occur due to events outside our reasonable control, including:

  • severe weather,

  • natural disasters,

  • transportation interruptions,

  • road or route closures,

  • labor shortages,

  • carrier capacity issues,

  • public emergencies,

  • supply chain disruption,

  • governmental action,

  • or other force majeure events.

In such situations, we will make reasonable efforts to communicate updates and assist with coordination, but we are not responsible for delays caused by circumstances outside our reasonable control.

 

 

23. No Guarantee of Special Carrier Conduct

Carrier behavior, exact drop-off placement, timing of communication, access decisions, and optional assistance may vary by provider and route.

House of Massage Chairs cannot guarantee the precise conduct, discretion, or optional accommodations of any third-party carrier, freight company, White Glove provider, or last-mile delivery team beyond the delivery level expressly arranged for the order.

 

 

24. Return Shipping Instructions and Return Destinations

Do not send any item back without prior approval.

Because return destinations may vary by product, brand, distributor, or warehouse origin, House of Massage Chairs does not maintain one universal return address for all online orders.

If a return is approved, we will provide the appropriate return instructions and destination. Any unauthorized return may be refused or rejected.

 

 

25. Policy Coordination

This Shipping Policy should be read together with our:

  • Refund / Return Policy,

  • Terms of Service,

  • Privacy Policy,

  • product-page disclosures,

  • order confirmations,

  • and any item-specific written delivery terms.

If a product page, order confirmation, special order notice, or other written term contains more specific delivery limitations or service conditions, those more specific terms may also apply.

 

 

26. Changes to This Policy

House of Massage Chairs reserves the right to update or modify this Shipping Policy at any time in its sole discretion. Any changes become effective upon posting unless otherwise stated.

 

 

27. Contact Information

House of Massage Chairs
Legal Business Name: Revive Massage Products Inc.
Website: https://houseofmassagechairs.com
Business Address: 925 Blossom Hill Road, Suite 1324, San Jose, California 95123, United States
Email: info@houseofmassagechairs.com
Phone: +1 669 214 8889