Massage Chair Warranty
Every massage chair we sell comes with the manufacturer's warranty. We're an authorized dealer for all 10 brands we carry. Coverage differs by brand and model, so ask us for the written terms of any chair before you order.
How coverage differs between chairs
Parts
How long replacement parts are covered.
Labor
How long the cost of a technician's work is covered. It can be shorter than parts coverage.
Frame
How long the chair's structure is covered.
Where service happens
In-home service by a technician, or parts sent for repair, depending on the brand, the model and where you live.
The brand and model decide these terms, not where you buy. Ask us for the written warranty for the exact model you're considering, and compare it before you order.
Keep these for any future claim
- Your order confirmation or receipt, with the purchase date
- The chair's model and serial number (usually on a label on the chair)
Need help with a chair you bought from us?
Contact us with your order number, the model, the serial number, and a photo or short video of the issue. Call or text (669) 214-8889 during store hours, or email info@houseofmassagechairs.com.
Damage on delivery is handled separately
Shipping damage is not a warranty claim. Note visible damage on the delivery paperwork and take photos, and report damage you find after delivery within 24 hours. Shipping policy.
Questions
Does every chair come with a warranty?
Yes. Every massage chair we sell comes with the manufacturer's warranty. Terms vary by brand and model.
Are you an authorized dealer?
Yes, for all 10 brands we carry: Bodyfriend, Cozzia, Daiwa, Fujiiryoki, Infinity, JP Medics, Kyota, Ogawa, Osaki and Svago.
Can I see the warranty before I buy?
Yes. Ask us for the written warranty terms for any model by phone, text or email before you order.
Is an extended warranty available?
It depends on the brand and model. Ask us about the chair you're considering.
Questions about a warranty?
Call or text (669) 214-8889, or chat with us on the site.