Kyota Genki M380 Massage Chair
HSA/FSA eligible — pay with pre-tax dollars.
6-Month Price Protection: if our price drops within 6 months, Black Friday included, we'll refund the difference. Details
Every chair we sell is on the floor in both showrooms (3,500–4,000 sq ft each), so you can try them all in one visit. Walk-ins welcome · Hours
Key specs
- Size upright
- 57″ × 31″ × 46″
- Size reclined
- 74″ × 31″ × 40″
- User height
- Approx. 4′10″ to 6′2″
- Weight limit
- 300 lb
- Warranty
- Manufacturer warranty — see warranty details
- Delivery
- White-glove delivery and setup included
House of Massage Chairs · Kyota Genki Series
The Kyota Genki M380 massage chair is an accessible premium Kyota built around a 360-degree 4-node back mechanism, unusually strong calf-and-foot coverage, simple daily programs, and a room-friendly 2-inch wall clearance.
01 · Quick Decision
The Genki M380 makes its case below the 4D tier.
In brief
The Kyota Genki M380 massage chair is the accessible premium reference point in Kyota's current lineup. Its value is not 4D technology: the M380 Genki uses a 360-degree sweeping 4-node back mechanism with five massage techniques. The stronger reasons to choose it are lower-body coverage, 12 auto programs plus 3 MyMassage memory programs, voice control, lumbar heat, zero-gravity recline, and a 2-inch wall clearance. If adjustable 4D depth or AI-guided personalization is the priority, move up the Kyota ladder instead.
Back mechanism
Four massage nodes move in a 360-degree figure-eight pattern with kneading, tapping, combined kneading and tapping, shiatsu, and knocking.
Lower-body emphasis
Calf kneading and oscillation work with air compression, while three shiatsu rollers under each foot create a distinct sole-massage system.
Daily simplicity
Twelve automatic programs, three memory programs, and Intelligent Voice Command + Control reduce the setup needed for repeat sessions.
Honest tier position
The Genki M380 is not positioned as a current Kyota 4D model. That makes it easier to decide whether its simpler mechanism is enough.
02 · How the Massage Works
Five systems. One straightforward chair.
- 01
- 02
- 03
- 04
- 05
Fig. 01 — 360-Degree 4-Node Mechanism
The Back Mechanism
A figure-eight motion, not 4D depth control.
The 4-node robot performs five massage techniques in a sweeping figure-eight motion and travels from the neck area toward the glutes. That is the Genki M380's core back-massage identity.
- Mechanism360-degree sweeping 4-node
- TechniquesFive modes
Decision pointChoose it for this specific massage character, not because you assume the four nodes mean 4D.
The Calves
Mechanical calf work, not air alone.
Total Calf kneading and oscillation adds moving mechanical pressure around the calves, supported by air-cell compression. Calf-well fit and pressure sensitivity matter here.
- Calf actionKneading + oscillation
- CompressionAir-cell support
Decision pointIf lower-body massage is a priority, this is one of the first systems to test in person.
The Feet
Three shiatsu rollers under each foot.
Kyota's Total Sole Reflexology system pairs triple shiatsu rollers per foot with air compression. The result is a more active sole experience than a footwell that only squeezes.
- Per footThree shiatsu rollers
- SupportAir compression
Decision pointFoot pressure is highly personal. Start low if your soles are sensitive and judge the fit before buying.
The Recline
Room-friendly behind the chair; full-size in front.
One-touch zero gravity changes the seated angle, while Zero Wall Fit requires about 2 inches behind the chair. The important counterpoint is the 74-inch reclined length.
- Wall clearance2 inches
- Reclined length74 inches
Decision pointMeasure the full footprint, not just the gap behind the backrest.
The Controls
Less setup between you and a repeatable session.
Twelve automatic programs cover common routines, three MyMassage memory programs save preferred configurations, and Intelligent Voice Command + Control handles selected commands hands-free.
- Automatic12 programs
- Memory3 MyMassage programs
- Hands-freeVoice command
Decision pointFor frequent use, control friction matters almost as much as feature count.
03 · The Lower-Body Experience
The M380 earns attention below the knees.
The Genki M380's upgrade-ladder role is easier to understand when you stop chasing labels and ask what you will actually feel. Its clearest point of difference is the combination of calf motion and active sole rollers.
That makes the chair especially relevant for buyers who care about foot and calf coverage, while still wanting a simpler back mechanism than the 4D and AI models higher in Kyota's range.
- i.Calf kneadingMechanical movement
- ii.Calf oscillationAdditional lower-leg motion
- iii.Air compressionSupports calf and foot coverage
- iv.Triple sole rollersThree shiatsu rollers per foot
Massage pressure and lower-body fit are personal. Treat the Genki M380 as a comfort and relaxation product, and test the calf wells and foot rollers at a low setting if you are pressure-sensitive.
04 · Fit & Personalization
Screen the numbers, then test the contact points.
Kyota lists an optimal user-height range of about 4′10″ to 6′2″ and a maximum user weight of 300 lb. Those figures are useful filters, not a guarantee of fit.
Compare this model in person →Shoulders and neck first.
Confirm that the rollers meet your shoulder line comfortably and that the neck-to-glute travel matches your seated position.
Know the physical contact space.
Kyota lists a 17.5-inch seat depth, 20.25-inch hip width, and 22-inch shoulder width. Compare those dimensions with your preferred sitting space.
Calf and foot fit can decide the chair.
Test calf-well pressure, oscillation, and sole-roller intensity. Strong lower-body hardware is only valuable when the wells fit comfortably.
Memory helps repeat a preferred setup.
Three MyMassage memory programs can reduce reconfiguration in a household, but each regular user should still verify body and foot fit.
05 · Feature Index
The features that change daily use.
Five massage techniques in a figure-eight motion from the neck area toward the glutes.
One-touch routines reduce setup when you want a repeatable daily session.
Stores preferred configurations for quicker repeat use.
Calf oscillators add mechanical movement alongside air compression for more active lower-leg coverage.
Three shiatsu rollers per foot add focused underfoot massage with air compression.
Heating modules add warmth in the back area as a comfort feature.
Changes the reclined posture without turning the chair into a multi-stage recline system.
About 2 inches of rear clearance helps placement, while the full 74-inch reclined length still needs planning.
Selected commands can be handled hands-free while you remain reclined.
Compatible audio playback adds a simple convenience layer without changing the massage system itself.
06 · In Your Home
Two inches behind it. Seventy-four in front.
is the current listed wall clearance. The Genki M380 still reaches about 74 inches long when reclined, so the whole room footprint matters.
Footprint
Approximately 57″ × 31″ × 46″ upright and 74″ × 31″ × 40″ reclined.
Weight & route
The chair is listed at 255 lb. Measure doors, hall turns, stairs, elevators, thresholds, and final placement before delivery.
Finishes
- Black
- Brown
Kyota currently lists both finishes. Confirm the selectable variant on the live product before ordering.
Power & setup
Use the supplied power equipment with a properly grounded household outlet. Review the delivery readiness guide before the chair arrives.
07 · Ownership
Know the delivery and warranty before checkout.
Delivery
White Glove is currently included.
Service remains subject to access, fitment, destination, and provider availability.
Warranty
4-year framework warranty — see warranty details.
Kyota lists a 4-year structural framework warranty, 2 years of no-cost replacement on covered parts, and 1 year of Complete Care parts and labor, in-home if necessary; ask us for the written terms before you order. Your purchase is also covered by our 6-Month Price Protection, and you can pay with Affirm, as low as 0% APR, subject to eligibility.
Service
Confirm the path before you need it.
Kyota states that covered field service is available in the United States and requires pre-approval when needed. Keep purchase records and verify current terms before ordering.
Use the live purchase panel and current policy documents as the final operational source before checkout.
08 · Buyer Fit
Choose the M380 when simple is enough.
A strong fit if you…
- Want an accessible premium Kyota without paying for 4D or AI features you do not need.
- Care strongly about calf kneading, calf oscillation, and active foot rollers.
- Prefer automatic programs, memory settings, and voice commands over deep technical tuning.
- Need a 2-inch wall clearance and have room for the 74-inch reclined footprint.
Consider another model if you…
- Specifically want adjustable 4D roller depth or AI-guided personalization.
- Fall outside the listed 4′10″ to 6′2″ height range or 300 lb maximum.
- Have sensitive feet or calves and cannot test the lower-body pressure before buying.
- Need a smaller delivery path than the chair's 31-inch width and 255 lb weight allow.
Comparison Handoff
The step-up question is technology, not just price.
Move up when its 4D mechanism and AI-guided personalization change the experience enough to matter for your household.
| Decision factor | Genki M380 | Hatsumei M900 4D AI |
|---|---|---|
| Back massage | 360-degree sweeping 4-node mechanism with five techniques. | 4D back mechanism for buyers who want more advanced massage adjustability. |
| Personalization | 12 auto programs, 3 MyMassage memory programs, and voice control. | AI Custom Massage Generator, patented AI body scanning, and 20 auto programs. |
| Lower body | Triple shiatsu rollers per foot plus calf kneading, oscillation, and compression. | Dual foot rollers plus calf kneading, oscillation, and compression. |
| Room planning | 2″ wall clearance; 57″ × 31″ × 46″ upright. | 2″ wall clearance; 64″ × 32″ × 47″ upright. |
Specification Index
Kyota Genki M380 massage chair specifications.
Model
Massage system
Programs & controls
Lower body & heat
Fit
Dimensions & placement
Ownership
Questions
Kyota Genki M380 massage chair FAQ.
Where can I buy the Kyota Genki M380 massage chair?+
At House of Massage Chairs, an authorized Kyota dealer. You can order the Kyota Genki M380 online with free US shipping and white-glove delivery and setup, or buy it at our showrooms at Westfield Oakridge in San Jose and Stoneridge in Pleasanton, where walk-ins are welcome. Call or text (669) 214-8889 with questions before you order the Genki M380.
Can I try the Kyota Genki M380 before buying?+
Yes. The Kyota Genki M380 is on the floor at both of our showrooms, San Jose (Westfield Oakridge) and Pleasanton (Stoneridge), and walk-ins are welcome with no appointment needed. Each showroom has 70+ chairs in 3,500–4,000 sq ft, so you can compare the Genki M380 with the Hatsumei M900 4D AI and the rest of the lineup in one visit. Test calf-well pressure and the foot rollers.
Is the Kyota Genki M380 a 4D massage chair?+
No. The Kyota Genki M380 uses a 360-degree sweeping 4-node back mechanism with five massage techniques, not Kyota's 4D system. If adjustable 4D roller depth or AI-guided personalization is important, compare it with the Hatsumei M900 4D AI, which adds AI body scanning, an AI Custom Massage Generator, and 20 auto programs.
What is the Kyota Genki M380 review takeaway?+
Strong lower-body coverage in a simpler chair. The Kyota Genki M380 suits buyers who want focused calf-and-foot massage, 12 automatic programs, voice control, lumbar heat, zero gravity, and a 2-inch wall clearance. Its main tradeoff is giving up the adjustable 4D and AI systems found higher in Kyota's current lineup, so test the Genki M380 back mechanism in person.
Is the Kyota Genki M380 worth it?+
Yes, if the lower-body massage experience and simple daily programs matter more than 4D depth. The Kyota Genki M380 pairs Total Calf kneading and oscillation with three shiatsu rollers under each foot, 12 automatic programs, and 3 MyMassage memory programs. If you want AI body scanning, compare the Hatsumei M900 4D AI. Compare the current price above against that priority.
How big is the Kyota Genki M380, and how much wall clearance does it need?+
2 inches behind the chair. Zero Wall Fit lets the Kyota Genki M380 sit about 2 inches from the wall, but it measures approximately 57″ × 31″ × 46″ upright and reaches 74″ × 31″ × 40″ reclined. The chair weighs 255 lb, so measure doors, hall turns, stairs, and the forward recline path before delivery.
What height and weight does the Kyota Genki M380 fit?+
4′10″ to 6′2″ and up to 300 lb. Kyota lists that optimal range for the Genki M380, with a 17.5-inch seat depth, 20.25-inch hip width, and 22-inch shoulder width. Shoulder reach, calf position, and foot-well comfort should still be checked in person, especially if you are near either end of the Genki M380 range.
What massage mechanism does the Kyota Genki M380 use?+
A 360-degree sweeping 4-node mechanism. The Kyota Genki M380 works kneading, tapping, kneading with tapping, shiatsu, and knocking in a figure-eight motion from the neck area toward the glutes. Below the knees, Total Calf kneading and oscillation and three shiatsu rollers per foot add the lower-body coverage the Genki M380 is known for.
What warranty comes with the Kyota Genki M380?+
4 years on the structural framework. Kyota backs the Genki M380 with a 4-year framework warranty, 2 years of no-cost replacement on covered parts, and 1 year of Complete Care parts and labor, in-home if necessary. House of Massage Chairs is an authorized Kyota dealer, and your Genki M380 purchase is also covered by our 6-Month Price Protection.
Is the Kyota Genki M380 HSA/FSA eligible?+
Yes. The Kyota Genki M380 is HSA/FSA eligible with a Letter of Medical Necessity (LMN). Our HSA/FSA massage chair guide explains how buying with HSA or FSA funds works, and you can call or text (669) 214-8889 with questions before you order the Genki M380.
Before You Decide
Test the pressure wherethe M380 is most distinctive.
Check shoulder reach, calf-well fit, foot-roller intensity, zero-gravity comfort, and control usability. The Genki M380 is on the floor in San Jose and Pleasanton; walk-ins are welcome, no appointment needed.
Each showroom has 70+ chairs, so you can compare the Genki M380 with the Hatsumei M900 4D AI in one visit. Call or text (669) 214-8889 with questions.
The Decision
Kyota Genki M380.
Choose the Genki M380 when lower-body massage, easy daily programs, and practical room fit matter more than stepping into Kyota's 4D and AI tier.
Kyota Genki M380 Massage Chair · Sold by House of Massage Chairs. This is a comfort and relaxation product, not a medical device or substitute for professional care. Free US shipping with white-glove delivery and setup. Manufacturer warranty — see warranty details.
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Try it before you buy. Every chair we sell is on the floor in both showrooms — San Jose (Westfield Oakridge) and Pleasanton (Stoneridge Mall). Walk-ins welcome, no appointment needed · Questions? Call or text (669) 214-8889.
Still deciding? How to choose a massage chair by budget · Massage chairs compared for comfort and fit
What showroom visitors say on Google
Google reviews of our San Jose and Pleasanton showrooms (store reviews, not reviews of this product), quoted as written.
Amazing service from Gio! Totally no rush, no pressure to make a purchase! Gio was open, and took the time and initiative to make sure we were getting the chair that best fits our needs and pricing. We glad we made this purchase!
Y. G. · Pleasanton showroom · Google review
Henry and Shawn were absolutely amazing in helping us select the chair of my dreams. They went over and above in not only helping me compare the models and benefits but to also explain the technology behind the various ones I tried. Go here and be happy with the chair you pick!
M. R. · San Jose showroom · Google review
Just had an amazing experience buying my first massage chair. Gabe was very patient and explained in detail all the different chairs available in their showroom. They have a lot of different chairs in their showroom. I highly recommend coming here if you need to buy a massage chair!
S. L. · Pleasanton showroom · Google review
My husband and I stopped in on the fly to look at a foot massager. We got the best help from Shawn. He was so patient with us in our indecisiveness. Shawn is very knowledgeable in the inventory and we willingly tried a massage chair to check the new tech of the chairs. We tried several different chairs and ended up purchasing the 'Ferrari' chair. We are so grateful for his patience, his knowledge, and his continually helping us and with all the settings. We are excited about our new purchase and we are looking forward to the benefits and relaxing moments that await. Thank you Shawn for your help and good luck to you!
S. C. · San Jose showroom · Google review
Great experience shopping for a massage chair here! The store has a wide selection of massage chairs that you can actually try, which really helped us compare the different options.
My husband and I spent about two hours trying different chairs, and Shawun was very patient and helpful throughout the entire process. He let us try all the chairs we were interested in and clearly explained the features and differences between each one. We finally found a chair that we both really liked.
We really appreciate Shawun help, as well as Michael’s assistance. Great selection and very helpful service. Highly recommended!
N. M. · Pleasanton showroom · Google review
My wife and I have been looking at Massage Chairs on line for quite some time. Everything I've read, said to go out and try several to see what is the best fit, comfort and price.
Today, we went to House of Massage Chairs and met with Henry Ipek. He showed us numerous massage chairs to find out what was the best fit for us. I think we probably tried 10 different chairs while we were in the store.
Finally, my wife and I finally agreed on one chair that we both loved. It wasn't the chair I came in for or saw on line, but it was 10X better. We spent a little more than we initially wanted to, but when you figure this is going to last us a long time, we went ahead and pulled the trigger.
Henry was wonderful dealing with and gave us a good and fair price on the massage chair.
We couldn't be more happy with our purchase and the service we got from Henry.
T. S. · San Jose showroom · Google review
We were very impressed with the selection of massage chairs and the service we received. We were able to take our time trying many different models. Shawun was knowledgeable and patient, explaining the features of each chair and helping us find one that both my wife and I liked. Michael was also very helpful. We really appreciated their friendly service and would definitely recommend this store.
S. C. · Pleasanton showroom · Google review
Henry at House of Massage Chairs provided truly exceptional service from start to finish. He spent a generous amount of time with my wife and me, helping us find the right massage chair for both of our needs. He patiently walked us through the different brands, features, and technologies, explaining each brand’s approach and how those differences translate into the actual massage experience. His knowledge and attention to detail helped us feel informed and confident in our decision.
What really set Henry apart was how far he went to help us beyond the store visit. He assisted with delivery and even helped us navigate the return of a massage chair we had recently purchased. That level of care and follow-through made a big difference to us.
Throughout the entire process, we felt that Henry genuinely cared about finding the best fit for us. If you’re considering a massage chair, I highly recommend visiting House of Massage Chairs and asking for Henry. Thank you, Henry, for your patience, expertise, and outstanding service!
B. C. · San Jose showroom · Google review
Salesman Gabe spent time with us explaining the features of each chair and the differences between chairs. No pressure sales.
D. H. · Pleasanton showroom · Google review
We had a wonderful experience here! Henry was incredibly welcoming, knowledgeable, and professional. He took the time to understand what we were looking for and quickly helped us narrow down the options based on our preferences.
The store carries a great selection of different brands and models, probably one of the most comprehensive selections we’ve seen in the Bay Area. It was really convenient to be able to try so many different chairs in one place, and we found one we loved pretty quickly.
Henry also did a great job explaining the differences between the chairs, as well as the warranty and after-sales service for each option. We really appreciated how transparent and thorough he was—it made us feel very comfortable and confident about our purchase.
Overall, it was such a pleasant and stress-free shopping experience. Great selection, great service, and very knowledgeable staff. Highly recommend Henry and this store if you’re looking for a massage chair!
C. C. · San Jose showroom · Google review
We visited the store intending to buy a chair on father's day. Gabe's exceptional patience, comprehensive knowledge of all available chairs, and friendly, non-pressuring demeanor made the experience truly enjoyable. We spent over 3 hrs trying almost every chair, so much so that we didn't realize the mall had already closed. Despite this, Gabe graciously encouraged us to take our time and not rush our decision. Ultimately, we purchased a chair that exceeded our initial budget, but its quality has proven invaluable as we use it daily. Thank you Gabe again!
C. B. · Pleasanton showroom · Google review
We had such a great experience shopping here! Henry, the owner, was incredibly helpful and professional. He quickly understood exactly what we were looking for and, with his many years of experience, recommended a massage chair that turned out to be a perfect fit for us.
What really impressed us was how accurately he explained the differences between the chairs and what we would actually feel during the massage. Once we tried the chair he recommended, everything he described was spot on. He really helped us narrow down the options and feel confident about our final decision without ever making us feel pressured.
Henry is knowledgeable, patient, and genuinely cares about finding the right chair for his customers. We’re very happy with our purchase and the entire shopping experience. Highly recommend!
J. G. · San Jose showroom · Google review
Read all reviews on Google: San JoseRead all reviews on Google: Pleasanton
Quoted as written on Google, reviewer initials only. Ratings and review counts as of Oct 2026.