Bodyfriend The Palace Neo Massage Chair
HSA/FSA eligible — pay with pre-tax dollars.
Showrooms in San Jose and Pleasanton
Questions? Talk to a chair specialist · +1 669 214 8889
- 2-year warranty — manufacturer-backed coverage
- Extended factory warranty available
- Price-match promise — authorized-dealer pricing on identical chairs
Authorized dealer
House of Massage Chairs · Bodyfriend
Independent left-right leg movement gives the Palace Neo its identity. XD PRO massage, a Flexible SL Frame, ROVO programming, heat, sole rollers, and compact controls support that lower-body-first design.
01 · In One Minute
Movement before feature count.
In brief
At $11,999.00, the Palace Neo is a premium Bodyfriend model centered on independent leg movement. Exact-model documentation also identifies XD PRO massage, a Flexible SL Frame, a ROVO Special Program, arm and massage-ball heat, three-step sole rolling, 21 safety sensors, personalized mode, a 4-inch LCD controller, and Bluetooth audio. HMC does not currently publish defensible dimensions, wall clearance, user-fit limits, or a numbered warranty term for this exact model, so confirm those before delivery.
Leg movement
Left and right lower-body sections move independently.
Massage
XD PRO is paired with a Flexible SL Frame.
ROVO
A signature program combines massage and stretching movement.
Warmth
Arm heating and a heating massage ball are documented.
Feet
Three-step sole rolling gives the foot section active massage.
Control
4-inch LCD, personalized mode, 21 safety sensors, and Bluetooth audio.
02 · How It Is Built
Five systems. One Palace Neo.
- 01
- 02
- 03
- 04
- 05
Fig. 01 — Independent Leg Movement
The Lower Body
Two legs. Two moving sections.
Each leg section is driven separately, making lower-body movement the Palace Neo's defining difference.
- ArchitectureIndependent left-right movement
Why it mattersCheck knee, calf, and foot fit on both sides before buying.
The Massage Path
XD PRO meets a Flexible SL Frame.
The documented massage module and frame define the back-massage platform.
- SystemXD PRO · Flexible SL Frame
Why it mattersTest shoulder alignment and lower-back reach, not the label alone.
The Program
ROVO gives movement a sequence.
The ROVO Special Program combines massage with stretching movement.
- ProgramROVO Special Program
Why it mattersIf movement drives your shortlist, try this program first.
Warmth and Feet
Heat above. Rolling below.
Arm heating and a heating massage ball pair with three-step sole rolling.
- Feet3-step sole rolling massage
Why it mattersConfirm heel and arch placement at your preferred intensity.
The Interface
Compact controls, remembered settings.
A 4-inch LCD, personalized mode, quick body-part controls, 21 safety sensors, Hi-Fi speakers, and Bluetooth support daily use.
- Controller4-inch LCD
- Safety21 sensors
Why it mattersUse the controller while reclined before deciding.
03 · The Lower-Body Signature
The case for Palace Neo starts below the waist.
The separate leg assemblies are not styling. They change how the lower body can move during a session. ROVO programming and three-step sole rolling build on that architecture.
- i.Independent legsSeparate left-right movement
- ii.ROVO Special ProgramMassage plus stretch movement
- iii.3-step sole rollingActive foot massage
- iv.Quick area controlSkip a body part
The Palace Neo is presented for massage, comfort, stretching movement, and relaxation, not as a medical treatment.
04 · Fit and Personalization
Independent movement makes fit decisive.
HMC does not currently publish a defensible height range, weight capacity, or exact lower-leg adjustment range for this Palace Neo listing. Confirm them rather than borrowing numbers from another Bodyfriend model.
Compare fit in person →Check shoulder and back contact.
Verify the XD PRO path while sitting naturally.
Check both leg sections.
Knees, calves, and feet should stay comfortable through independent movement.
Check the sole rollers.
Match heel and arch placement before judging intensity.
Confirm the missing numbers.
Ask HMC for height, weight, dimensions, clearance, power, and finish before purchase.
05 · Feature Index
Documented features, without borrowed specs.
Old Palace-line counts are intentionally excluded where the exact Neo value cannot be verified.
Separate left-right lower-body motion.
Documented core massage engine.
Frame geometry for extended back coverage.
Massage combined with stretching movement.
Warmth at the arm-contact area.
Warmth close to active massage contact.
Defined rolling action under the feet.
Skip an area without ending the session.
Movement monitoring through the chair.
Rebuilds sessions around repeated settings.
Compact primary control interface.
Audio with auto-connect Bluetooth.
06 · In Your Home
Plan the room after the numbers are confirmed.
independent leg sections shape the chair's footprint and fit. Exact dimensions and wall clearance still require HMC confirmation.
Finish
Current imagery shows a light neutral shell with warm brown-toned accents. Confirm the orderable finish name.
Delivery route
Measure doors, halls, stairs, elevator access, and turns after HMC confirms the exact chair dimensions.
White Glove
HMC says most massage chairs include White Glove service where access and service availability allow. Confirm this order.
Power
Confirm voltage, wattage, outlet needs, cord path, and wall clearance with HMC.
07 · Ownership
Get delivery and warranty details in writing.
Delivery
Confirm the exact service level.
HMC's policy says most massage chairs include White Glove Delivery, subject to access, fitment, destination, and service availability.
Warranty
Extended factory warranty available.
The live HMC listing does not publish a clear numbered term. Confirm parts, labor, exclusions, registration, and service process.
Support
Know who receives the first call.
HMC states that it provides manufacturer warranty support and in-house service guidance.
The Palace Neo supports massage, comfort, stretching movement, and relaxation. It is not presented here as a medical treatment.
08 · The Decision
Choose it for its movement architecture.
A strong fit if you…
- Want independent left-right leg movement.
- Plan to use the ROVO Special Program regularly.
- Care about dedicated three-step sole rolling.
- Prefer compact controls over a tablet-sized screen.
- Will verify dimensions, fit, warranty, finish, and delivery before ordering.
Consider Leonardo DV if you…
- Prioritize BIA body-composition personalization.
- Want live shoulder adjustment.
- Prefer an 8.7-inch full-touch display.
- Want HMC's published 60-program automatic library.
- Prefer a more complete published exact-model spec record.
Comparison
Lower-body movement or measurement-led personalization?
The strategy-designated alternative is the Bodyfriend Leonardo DV.
| Decision factor | The Palace Neo | Leonardo DV |
|---|---|---|
| Core emphasis | Independent legs, ROVO, XD PRO, Flexible SL Frame. | BIA personalization and live shoulder adjustment. |
| Controls | 4-inch LCD with quick body-part control. | 8.7-inch full-touch display. |
| Programs | ROVO Special Program verified; total count not confirmed. | 60 automatic programs published by HMC. |
| Documentation | Several fit and room numbers still need confirmation. | Current HMC page publishes a fuller exact-model record. |
Specification Index
Verified record. Open questions stay open.
Identity
Massage
Comfort
Control and safety
Confirm before purchase
Ownership
Exact-model documentation supports the systems listed above. Do not reuse old Palace-line counts for air cells, programs, dimensions, or warranty. Confirm missing values with HMC.
Questions
Palace Neo questions to resolve before purchase.
What is the current price of the Bodyfriend The Palace Neo?+
HMC and the current Bodyfriend U.S. page both list $11,999.00. HMC shows no compare-at price for this model. Confirm current availability before ordering.
What are the Palace Neo dimensions and wall-clearance requirements?+
Reliable exact upright, reclined, and wall-clearance numbers are not published on the current HMC Palace Neo listing. Confirm them with HMC before measuring the delivery route and final room position.
What user height and weight range is appropriate for the Palace Neo?+
A defensible exact-model height range and weight capacity are not published on the current HMC or Bodyfriend U.S. pages. Confirm both, and test knee, calf, foot, shoulder, and seat fit when possible.
What massage mechanism and track does the Palace Neo use?+
Exact-model documentation identifies an XD PRO Massage Module, Flexible SL Frame, independent left-right leg movement, and a ROVO Special Program.
What warranty and delivery terms apply to the Palace Neo?+
HMC states that an extended factory warranty is available, but the exact term needs confirmation. HMC's policy says most massage chairs include White Glove Delivery, subject to access, fitment, destination, and service availability. Confirm both for this order.
What controls and safety features are documented for the Palace Neo?+
The documented set includes a 4-inch LCD controller, My Personalized Mode, quick body-part on-off control, 21 safety sensors, Hi-Fi speakers, and auto-connect Bluetooth.
Before You Decide
Independent movement should befelt before it is purchased.
Test both leg sections, ROVO movement, foot placement, roller contact, controls, and reclined room scale. Call first so HMC can confirm current floor availability.
Contact us to confirm current showroom availability for the Palace Neo before you visit.
The Decision
Bodyfriend
The Palace Neo.
Choose it when independent leg movement, ROVO programming, XD PRO massage, and compact controls matter more than a long spec sheet. Confirm fit, room measurements, warranty, delivery, finish, and availability before committing.
Bodyfriend The Palace Neo Massage Chair · Sold by House of Massage Chairs. Current HMC price: $11,999.00. Confirm current availability, finish, dimensions, wall clearance, user fit, power, warranty, delivery, and showroom availability before purchase.